Privacy Policy

Privacy Notice

WellnessLab Service Trading (WellnessLab) respects and is committed to protect your personal data and information shared with us in strict accordance with the requirements of the Personal Data Protection Act, Malaysia, 2010 (PDPA). This Privacy Notice explains how we collect and handle your personal information.

By interacting with us, submitting information to us, or signing up for any products and services offered by us, you agree and consent to WellnessLab, as well as its representatives and/or agents collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to our authorized service providers and relevant third parties in the manners set forth in this Privacy Notice.

Please note that WellnessLab may amend this Privacy Notice at any time without prior notice and will notify you of any such amendment via our website or by email.

Personal Data we collect

1. The types of Personal Data that WellnessLab collects directly from you or from third parties may include (but not limited to) your personal details (such as name, age, gender, identity card number, passport number, date of birth, race, ethnic origin, nationality, citizenship), contact details (such as address, email, phone numbers), family information (such as marital status, name of spouse or child or immediate family), medical and personal health information (such as medical and healthcare history, blood type, or hereditary characteristics, DNA, health and mental condition, diagnosis, medication and drugs prescribed), demographic information (such as age group, medical history, genetic characteristics), device model (such as device ID, device GUI version, device type, device manufacture), credit/debit card number and expiry date, billing address, loyalty program membership details, photographs, CCTV recordings and other images, preferences and interests and other information relevant to patient and/or customer surveys, education and/or offers and/or other information (in respect of other WellnessLab facilities and/or services used by you).

 

2. In addition, WellnessLab may from time to time request for certain other personal information that may be relevant for WellnessLab to consider your request for any other products or facilities of WellnessLab.

3. All information requested is obligatory to be provided by you unless stated otherwise. We would be unable to process your request and/or provide you with relevant facilities and/or services and/or transactions should you fail to provide the obligatory information.

How do we collect your Personal Data?

 

1. Any Personal Data is obtained by WellnessLab via-

  • booking forms, registration forms, online forms, agreements you have signed, name cards or any identity materials that you have distributed voluntarily;

  • any online sites operated by WellnessLab;

  • interaction between your browser and WellnessLab’s browser when you visit our websites including but not limited to: (WellnessLab Websites)

       - https://www.wellnesslabcentre.com

       - https://www.facebook.com/wellnesslabcentre

 

  • Camera: the use of the Camera function for the features including but not limited to Video Consultation, medication request, personal health wallet verification and user photo;

  • Audio; the use of the Audio function for the features of Video Consultation where we require access to your device microphone as audio input to the video.

  • Files in media/ shared storage: we may require access to your local device storage to store files (cookies) that are available in our website/app. This permission is necessary to ensure you can view the files accordingly.

  •  Contact access permission: to allow Users to directly access their phone book to input their phone numbers whenever purchasing services or products on the WellnessLab Website.

  • Voluntary upload of medical information files by User onto the WellnessLab Website;

  • Voluntary provision of data to third party service provider(s) engaged by us;

  • A person acting on behalf of the individual whose authorization letters and/or prior consent are provided;

  • interaction with us through social media;

  • any other contractual agreement or arrangement;

  • Business directory(ies) or listing(s) that you have subscribed to share your information, i.e.: Google Reviews;

  • When you make or send a job application; and,

  • Other sources and related links in connection with providing your needs and services.

 

How do WellnessLab use your Personal Data?

 

1. Purposes for which data may be used and/or processed are as follows:

  • to process requested facilities and/or medical services;

  •  to administer and communicate with you in relation to your appointment;

  • to administer and communicate in relation to WellnessLab’s services and/or events;

  • to facilitate medical practice within WellnessLab, including sharing of personal data with other independent health advisor or doctor within WellnessLab for purposes of peer review;

  • to process your credit account application and assess your credit worthiness;

  • for all ancillary purposes relating to the provision of facilities including the provision  of computer, telecommunications and technology services;

  • to process any payments of purchase relevant to you;

  • to process medical report for insurance purposes upon prior consent

  • for WellnessLab customer loyalty program purpose;

  • for internal investigations, audit or security purposes;

  • to comply with WellnessLab’s legal and regulatory obligations in the conduct of its business;

  • to inform you regarding products, services, upcoming events, promotions, advertising, marketing and commercial materials which we feel may be of interest to you;

  • For WellnessLab’s internal records management and any medical record purposes relating thereto.

 

Disclosure of your Personal Data

 

1. Data held by WellnessLab relating to an individual will be kept confidential but may provide or disclose such information to the following parties (whether within or outside Malaysia):-

 

  • other branch or companies within the WellnessLab group of companies(in future);

  • relevant third parties (in or outside of Malaysia) as required under law, pursuant to the relevant contractual relationship or for the purposes stated in paragraph 3 above;

  • in the case of pre-employment health screenings, to the patient’s employer / prospective employer;

  •  independent health advisor or consultants and doctor within WellnessLab;

  • professional advisors such as external auditors, legal advisors and/or financial advisors or any other third party required by law, regulation or by-law, court order or other legal process;

  • governmental agencies, governmental authorities and other regulatory bodies;

  • third party payers including employers, insurance companies and clinical sponsors;

  • third party reward, loyalty, co-branding and privileges program providers;

  •  respective foreign embassies of foreign patients who received treatment in WellnessLab; and

 

2. Personal Data may also be disclosed or transferred as a result of any restructuring, sale or acquisition of any company within WellnessLab.

3. Where WellnessLab deals with third parties, specific security and confidentiality safeguards will be put in place to ensure your personal data protection rights remain unaffected.

 

Your rights

 

1. You may request to obtain information, correction/update your personal data and/or limit the processing of your personal data as below:

  • Contact us at Online Support or phone or walk in to the centre.

 

2. In accordance with the terms of the PDPA, WellnessLab has the right to charge a fee (if applicable) for the processing of any data access request.

 

3. WellnessLab may also refuse to comply with request for access or correction to the personal information if the request is not reasonable.

Withdrawing Consent

 

You are entitled to limit our processing of your personal data by expressly withdrawing in full, your consent given previously, in each case, including for direct marketing purposes subject to any applicable legal restrictions, contractual conditions, and within a reasonable amount of time period. You may opt out of receiving any communications from us at any time by:

 

  • following the opt-out instructions or by clicking on the “unsubscribe link” contained in each marketing communication(if have);

  • by acknowledge us at the Online Support with reasons

 

Complaints

 

If you have any queries or complaints relating to this Privacy Notice or otherwise relating to misuse or suspected misuse of your personal information, you may send us a message via online support at WellnessLab Official Website.

 

 

Other information

 

1. Children

Minors under the age of 18 may not use the Website. We do not knowingly collect personal information from anyone under the age of 18, and no part of the Website is designed to attract anyone under the age of 18. WellnessLab does not sell products and/or services directly to children. Instead, WellnessLab only sell products and/or services to children under supervision and adults accompany.

 

2. Links to Third Party Website

Parts of our website may contain links to third party websites not owned by WellnessLab (“Third Party websites”). When you access a Third-Party website, please understand that we do not control the content of that Third Party website and are not responsible for the privacy practices or the content of that Third Party website. This Policy applies only to our site and you should be aware that other sites linked by this web site may have different privacy and personal data protection policies and we highly recommend that you read and understand the privacy statement of each site. We accept no responsibility or liability in respect of any such third-party materials or for the operation or content of other websites (whether or not linked to our website) which are not under WellnessLab’s control.